GENERAL INFORMATION
What are the system requirements?
No special hardware or software is necessary to use ThinknetMail. ThinknetMail’s Web Client currently supports the following browsers:
- IE 6 (Windows 98, 2000 and XP)
- Mozilla 1.7.x (Windows 98, 2000, XP, Mac OSX, and Linux)
- Netscape 7.1 (Windows 98, 2000 and XP)
NOTE: Regardless of the browser used, certain ThinknetMail applications also require Java.
Can I Use My Own Domain Name?
Yes, you will have to change your MX record with your registrar. We will be happy to help with that.
Can I use Outlook with ThinknetMail?
ThinknetMail's DirectConnect for Microsoft Outlook gives you real-time access to your ThinknetMail calendar, contact and task data via Outlook. DirectConnect for MS Outlook is compatible with Outlook 2000 and higher running Windows 2000 or Windows XP.
What is My Day?
My Day is the ThinknetMail application screen that provides you with a quick "snapshot" of your day. On this screen you can view your scheduled events for the day, daily tasks, and notifications of any new blueCards, meeting requests, or newly shared files.
Is ThinknetMail complicated to use?
ThinknetMail was designed to make messaging and collaboration effortless. We provide enhanced email collaboration solutions that can be used quickly and easily. If our users ever have any questions, concerns or require assistance, the ThinknetMail online help section is just a click away. And our customer service department is always willing to help.
How much does ThinknetMail cost?
ThinknetMail email is only $4.99/user/ month. All accounts come with our suite of collaboration tools to make your office more productive.
What makes ThinknetMail email "Business Class"?
ThinknetMail email is not your average email solution. We offer 10GB of ad-free, spam filtered, and virus protected email that is completely customizable to fit every user's needs.
Why should I outsource my email system to ThinknetMail?
The ThinknetMail email platform is a well-established system using BlueTie technology. As a ThinknetMail user, you can expect quick implementation, drastic savings, greater reliability, and automatic technology upgrades.
How many different email addresses can I have on my account?
ThinknetMail allows each user to maintain an unlimited number of alias email addresses that are directed to one email inbox for that particular user. The alias feature is helpful when a single person is responsible for multiple roles. For example, a member of the sales team may also manage sales inquiries and new employment opportunities.
Do you offer email auditing?
Yes, as an add-on feature. Email Archival is available to help businesses and organizations comply with Sarbanes-Oxley, SEC, NASD and HIPAA regulations. ThinknetMail's email auditing tool provides an unaltered electronic copy of all mail sent to or received from a specific account. This information can also be provided on CD.
Do my employees have to know that their email is being audited?
You are given the option of notifying users that their account is being audited. If you choose to notify them, the user will see a message in the notification section of the My Day screen that displays, "Incoming/ outgoing email messages may be audited by your administrator".
When composing an email, users will see the message, "Outgoing messages will be audited by your administrator".
Is ThinknetMail email secure?
ThinknetMail keeps all email safely behind a firewall and off the public Internet for all email sent between two ThinknetMail users. Additionally, ThinknetMail has created SecureSend to function as a completely safe way to transfer electronic files that contain important data to others. The SecureSend feature can also help your business achieve compliancy for HIPAA, NASD, and other industries alike.
How does ThinknetMail's anti-virus work?
The ThinknetMail system includes advanced anti-virus functionality. The system scans all incoming mail for viruses and if a virus is detected, the email is sidelined and a message is sent to the intended recipient with a description of the message that included the virus. We perform hourly updates of our anti-virus definitions.
Will ThinknetMail notify me of a virus that tried to get through?
The system will notify users if an email they receive contained a virus by attaching a simple text document with information on the file name, the type of virus found, and the action taken.
How much does virus protection cost?
ThinknetMail Business Class Email includes virus protection free of charge to ensure that your email solution is secure and reliable.
What is SecureSend?
SecureSend is ThinknetMail's unique and secure file-sending feature that allows you to send files while having complete confidence that your information and confidential data will remain safe.
How does SecureSend keep files protected?
SecureSend uses both synchronous and asynchronous encryption and utilizes Triple-DES (Data Encryption Standard), which is one of the most advanced key transfer algorithms.
Will I be charged for SecureSend on a per use basis?
Once you have added SecureSend to a users ThinknetMail account, unlimited usage is granted.
What is spam?
Spam is the common term for unsolicited email. Some common types of spam include ads, pyramid schemes, and prizes that you have "won." ThinknetMail allows you to customize your own spam filters as well, such as blocking any emails that include specific domain names, email addresses, subject or body text content, etc.
How does spam filtering work?
ThinknetMail employs a sophisticated spam filtering system designed to keep spam from ever reaching a user's Inbox. Each message is forced to pass through multiple layers of detection, before it is delivered to the user.
Spam filters can also be turned off if requested. Some international companies get emails from countries who are automatically filtered out by many spam blocking companies. If this is your case, a very good local spam filter is Cloudmark. Click here for more information.
How much does spam filtering cost?
Spam filtering is a standard feature of ThinknetMail Business Class Email and is included in our email offering to ensure that our users benefit from a completely secure and reliable messaging solution.
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CALENDAR FEATURE
Can I view my calendar by day/week/month?
The ThinknetMail calendar allows you to view your schedule by day, by week, or by month. Your scheduled appointments, meetings, and events will appear in each view of your calendar.
Can I receive reminders for my calendar events?
Yes. The calendar offers multiple reminder options for your upcoming meetings and events. You can be notified in the My Day screen via a notification or in both your My Day screen and email.
Can I take my schedule on my mobile device?
Yes. ThinknetMail Mobile & Palm Sync allow you to take your calendar with you no matter where you go. Keep track of your schedule and add or delete appointments while you're on the road and instantly have them updated within your ThinknetMail account.
Does ThinknetMail support international date and time formats?
ThinknetMail allows users to set up their own regional settings for time zone, preferred date format, and preferred time format.
Does the ThinknetMail calendar support easy scheduling across multiple time zones?
Yes. When you make an appointment and invite attendees, ThinknetMail automatically adjusts for the time zone settings of each individual user. For example, a user on the West coast of the U.S. may schedule a meeting at 10 A.M. PST. ThinknetMail would then automatically schedule the meeting at the proper time for an East coast attendee.
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CONTACTS
Can I import my contacts from another program?
Yes. ThinknetMail allows you to import your contact list from ACT!, MS Outlook, Outlook Express, or Goldmine.
What are blueCards?
ThinknetMail blueCards are digital business cards that are used to share information with both ThinknetMail users and others. You can designate specific information for different types of cards, including a personal card, business card, or individually defined card. This feature makes it easy for ThinknetMail users to share their information with others and assures that the information will always be current. Your blueCard information will be updated automatically for all who have accepted it.
Can I keep track of who has my blueCards?
Yes. You can view a list of everyone who has your blueCard, as well as what type of blueCard you have sent them. You can also revoke your blueCard from anyone at any time.
What is SimpleClick™?
SimpleClick™ is a patented name-based system that makes it incredibly easy to communicate and share information with people with the simple click of a button. Use SimpleClick™ to instantly insert names within the ThinknetMail application when writing emails, sharing files, or when instant messaging.
How can I notify my contacts that my profile is changing?
With ThinknetMail blueCards, your profile will change automatically. Every contact that has accepted your blueCard will be notified that you have updated your information. Your blueCard will automatically contain the current changes.
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FILES
Can I increase my file storage?
Yes. ThinknetMail offers a 10GB minimum with the option to customize your storage as needed.
Do I have to share my files?
No. The ThinknetMail file application gives you the ability to share files and assign access levels, but only when you choose to do so.
Are ThinknetMail files easy to organize?
ThinknetMail's file application allows you to organize files in sub-folders up to 10 layers deep. Moving, deleting, and renaming files can be done with the simple click of a button.
How do I know how much storage space I have used?
A "space used" meter will indicate how much space you have used and how much space you have left in both the email and file applications. Additionally, the size of each individual file is indicated to the right of the file name.
How do I know that I am downloading the most current version of a shared file?
ThinknetMail's 'check-in/check-out' system allows a user to check-out a file so that other users know that the file is being worked on. The user then checks-in the file with the changes to ensure that the shared folder always includes the most current version of the file.
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INSTANT MESSAGING
What is instant messaging?
Instant messaging is a new and fundamentally different medium of communication. This technology gives ThinknetMail users the ability to communicate with other ThinknetMail users in an immediate and interactive environment, while conveying "presence" and "status" information.
Can I chat with non-users?
ThinknetMail IM is for ThinknetMail users only. However, that does not mean that you cannot IM users who are under a different enterprise. The application allows you to communicate with any person using a ThinknetMail account and has access to the IM application, regardless of his or her own enterprise.
What is the 'Currently Online' list for?
The Currently Online list is a feature of the IM application that allows users to view other ThinknetMail users who are currently logged in to their accounts. The list is also a convenient "presence" feature to see if someone is currently available to receive a phone call, respond to a meeting request, or available to view an important email message.
What if I don't want all ThinknetMail users to see me online?
The ThinknetMail IM application allows you to create a block list, making your 'Currently Online' status invisible to specified users.
Can ThinknetMail IM conversations be audited?
ThinknetMail IM is not currently auditable.
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TASKS
From where can I manage my tasks within ThinknetMail?
The task application can be viewed in My Day, the calendar application, or by clicking the task application icon.
Can I share my tasks or assign tasks to others?
The ThinknetMail task application does not currently allow for sharing. However, our calendar application is perfect for scheduling meetings and setting deadlines for increased management of projects and other work.
Can I take my tasks with me on my mobile device?
Yes. ThinknetMail Mobile & Palm Sync allow you to take your tasks with you no matter where you go. Update and create new tasks or delete completed tasks while you're on the road.
Can I view my tasks by priority rather than due date?
Within the Tasks application, you can view your tasks by priority, status, due date, or by task name. However, when viewing your tasks in My Day, your tasks are listed by due date.
How do I know if a task is overdue?
When the due date passes for an individual task, the text for that task will appear in red. Overdue tasks are easily distinguishable from current tasks that appear in plain text, and completed tasks, which appear as strikethrough text.
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TECHNOLOGY
Where is your datacenter located?
ThinknetMail's primary, Tier-One datacenter is housed in the New York City metropolitan area and has guards 24x7x365 and bulletproof walls.
How do I log in to my account?
Simply browse to login.ThinknetMail.com and click on "Sign In". This will bring you to the login page where you can enter your username and password, allowing you to have access to your ThinknetMail account with all of your essential business information.
What happens if someone other than me tries to log into my account?
Every user password is stored in an encrypted, non-reversible hash format. Once a password is hashed it is the compare to the encrypted version, but the original password can never be decrypted. This prevents unauthorized attempts to access passwords for any user. If someone attempts to make 5 invalid attempts to log in, your account will be "locked". A user can then either contact a ThinknetMail Representative or click the "Forgot Your Password?" link on the login page where you will be asked a series of questions to reset your password.
What types of encryption processes does ThinknetMail use to keep my data secure?
The biggest concern for ThinknetMail is the data of our customers. Each user account is only accessible via a password-protected and Secure Socket Layer (SSL) encrypted connection. All passwords are store using advanced one-way hash tables to prevent access. All data is stored in a storage area network with a real-time mirror of all data. A backup system provides the third copy that is stored on a robotic tape-based backup system allowing long-term data protection. Hardware and software Checkpoint redundant firewalls along with strong encryption using the new Advanced Encryption Standard (AES) and 168-bit Triple-DES ensure that data is never compromised.
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